Supporting People, One Connection at a Time
Our HUB Navigators are here to help people find their way to the support they need. They listen, guide, and connect individuals to programs and resources that can make everyday life healthier and easier.
What is a HUB Navigator?
Our HUB Navigation services connect individuals to programs and resources that best meet their needs. Referrals are received by HUB Navigators, who are Community Health Workers trained to provide personalized support. Navigators work one-on-one with each person to identify the program that is the best fit and screen for both health-related and everyday needs.
Since 2021, HUB Navigators have helped enroll more than 4,500 individuals in virtual and in-person programs, improving access to care and community-based supports.
Essential Functions of a
HUB Navigator
HUB Navigators encourage and support people in making healthy choices and connect them to evidence-based programs and community resources. They assist with program registration and paperwork, and make referrals to social care services when additional support is needed.
Navigators follow up to make sure individuals stay enrolled and engaged in programs. They also collect survey information to better understand health needs and outcomes, and work with partner organizations to coordinate care.
HUB Fresh Produce Box Program - Food + Health, Delivered
If an individual needs access to fresh produce, HUB Navigators can enroll them in the HUB Fresh Produce Box Program for monthly home delivery of mixed fresh produce while they participate in a qualifying health program. Check out the flyer for more details.
Community Health Workers in Iowa
This video from the Iowa Institute for Public Health Practice, Research, and and Policy at https://iphprp.org/ highlights a day in the life of a community health worker and shows how important their work is in helping people, especially those with the greatest needs, connect to vital programs and community resources that support health and well-being.
By sharing real examples from their daily work, the video illustrates the meaningful impact community health workers have in strengthening health and improving access to care for individuals and families.
Here is the link to the video
Interested in Joining our Navigator Team
Our goal is to hire HUB Navigators who are reflective of the diverse communities we serve, ensuring that they understand the unique needs and challenges faced by individuals in those communities. By hiring individuals who share similar backgrounds, cultures, and experiences, we aim to foster trust and build stronger connections with at-risk populations, ultimately improving the effectiveness of our programs and support services.
Experiences that are top of our list include:
Community Health Worker training: Equips individuals with the skills and knowledge needed to effectively connect people with health and social services, supporting the goal of having well-trained navigators.
Experience working with underserved and diverse populations: Ensures the navigators understand the unique needs of at-risk and marginalized groups, which helps build trust and improve engagement.
Experience in navigating health and social service systems: Equips navigators with the expertise to guide individuals through complex systems, which is key to the HUB’s role in bridging the gap between clinics and community programs.
Bilingual: Enhances communication with diverse populations, ensuring broader accessibility and inclusion for individuals who may face language barriers.